Returns and Exchange Policy

Returns and Exchange Policy

• Please choose carefully, as we are not required to refund if you CHANGE YOUR MIND.
• At the time of purchase, we DO NOT give refunds for food (e.g. fresh meat, vegetable, fruit, milk, tofu, egg, frozen product, beverage/drink). Healthy & Beauty and grocery items due to hygiene purpose, cannot be returned for a refund or exchange.
• The purchased on clearance, sale or wholesale item, the transaction is final and CANNOT be returned for a refund or exchange.
• Health & Beauty products returns subject to a minimum 20% restocking fee.

• If a products that you have purchased is faulty or damaged, we will offer you an exchange voucher/product or refund the products valid 12 hours after we delivered the goods to the destination or the customer pick up, provided that have an original receipt or proof of purchase. If the goods is lost or damaged due to the shipping, we will contact the logistics for the compensation. Refund or re-shipment will take 1 to 2 business days to process.

• Questions about the please contact Customer Service on the contact us page.