Privacy Policy

DaHua Supermarket Henderson

Our website address is: www.dhhenderson.co.nz

Our privacy commitment

DH Supermarket Henderson is committed to protecting the privacy of your personal information.

We manage your personal information in an open and transparent way.

DH Supermarket Henderson will only use your personal information when it is necessary for

us to deliver you a service or perform other necessary business functions and activities.

DH Supermarket Henderson will not use or disclose your personal information for purposes

unrelated to the services we provide, unless we first obtain your consent.

Where we can, we will allow you to deal with us anonymously or by using a pseudonym.

However, in some circumstances, this may not be possible, and DH Supermarket Henderson may

need to collect personal information from you to provide you with a delivery or other service.

In some cases, if you do not provide the required personal information we will not be able to provide you with a service.

Our privacy obligations

This privacy policy sets out how we comply with our obligations under the:

Privacy Act 1993 (NZ) (New Zealand)

DaHua Supermarket Henderson is bound by the requirements of this privacy law, which regulates how we may collect, use, disclose and store personal information/data. This law also specifies how individuals may access and correct personal information/data held about them.

“Personal Information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not.

“Personal Data” means data which relates to a living individual who can be identified from the data, including an opinion about the individual.

For example, these types of information/data could include your name, contact details, age and gender.

In this policy ‘we’, ‘us’, ‘our’ and ‘DH Supermarket Henderson’.

How and why does DH Supermarket Henderson

collect and hold your personal information?

DH Supermarket Henderson will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.

It is DH Supermarket Henderson’s usual practice to collect personal information [about you (and possibly about your family) directly from you (or from your authorized representative)], when you:

• complete an online form on one of our websites;
• visit and browse our website;
• complete a hard copy form;
• apply for membership of DH Supermarket Henderson;
• purchase goods or services from us in certain circumstances such as through our website, or if you deal with us by reference to your membership, or if you pay other than by cash;
• enter one of our competitions;
• apply for employment with us; or
• contact us by telephone, via mail, email or online.

We may collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.

DH Supermarket Henderson only collects personal information for purposes that are directly related to our business activities, and only when it is necessary for or directly related to such purposes. We also collect personal information related to employment services, human resource management, and other corporate service functions.

If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

No one under the age of 13 years is allowed to provide any personal information.  Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on our websites.

What kind of personal information does DH Supermarket Henderson collect and hold?

Any personal information that you provide via our websites or directly (for example, when you apply to become a member of the DH Supermarket Henderson) is collected and managed by DH Supermarket Henderson.

If you provide your personal information to a third party via a link from the DH Supermarket Henderson website, that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

The types of personal information DH Supermarket Henderson may collect includes (but is not limited to) your:

• name;
• date of birth;
• gender;
• marital status and family details;
• residential address;
• email address;
• contact telephone numbers;
• identification details (e.g. student, YHA member, over 60s);
• Tax File Number;
• Passport details;
• testimonials or opinions;
• photos of you;
• financial information, such as credit card details;
• statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information;
• written or verbal contact with DH Supermarket Henderson, including voice recordings of telephone conversations you have had with our employees; and
• activities, including but not limited to sporting and other lifestyle interests.

The nature of the information collected will depend on the purpose for which it is being collected.

If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.

How does DH Supermarket Henderson use your personal information?

We use your personal information for a variety of reasons including to:

• provide services and products to you;
• answer your inquiries and deliver customer service to you;
• to tell you about other products that we think may be of interest to you;
• maintain and improve customer services;
• administer our DH Supermarket Henderson;
• facilitate your interaction with us on our website;
• consider any application for employment made by you;
• meet our legal obligations;
• manage and resolve any legal or commercial complaints and issues;
• carry out internal functions including training; and
• conduct marketing research and analysis.

Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.

In what circumstances will DH Supermarket Henderson disclose your personal information?

In the course of conducting our business and providing our products and services to you, we may disclose your personal information.

We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:

• you have consented to the disclosure;
• you would reasonably expect, or have been told, that your information is passed to those individuals, bodies or agencies; or
• it is otherwise required or authorized by law.

If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.

Who do we disclose your personal information to?

We may disclose your personal information to:

• another DH Supermarket Henderson business;
• professional advisers (such as lawyers or auditors);
• payment systems operators and financial institutions;
• third party agents or contractors with whom we contract in the ordinary course of business;
• organisations authorised by DH Supermarket Henderson to conduct promotional, research or marketing activities;
• upon lawful request from law enforcement agencies or government authorities; and
• any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.

In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.

Direct marketing

We are committed to compliance with all laws and requirements relating to the use of your personal information. We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way.

From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, which we think may be of interest to you. When we contact you it may be by mail, telephone, email.

We may also provide targeted marketing to you whether directly or through online advertisement networks such as those operated by Google, based on your viewing activity of our website.

Where we use or disclose your personal information for the purpose of direct marketing, we will:

• allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
• comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.

You can opt out of receiving targeted advertising derived from your viewing habits by selecting from your browser’s privacy or security settings to reject, delete or block (as the case may be) the cookies or web beacons used by us in order to conduct such targeted marketing.

DH Supermarket Henderson will only ever contact you if you have consented to this, and you can ask to be removed from our marketing lists, at any time by contacting us directly.

If you do not wish to be contacted by DH Supermarket Henderson, please write to our Office, DH Supermarket Henderson, 2/3 Edsel Street, Henderson, Auckland, New Zealand.

Use of Government Identifiers

DH Supermarket Henderson will not use Government Identifiers, such as Medicare numbers, or a driver’s licence number as its own identifier of individuals.

Data quality and Security

We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.

The personal information that we collect about you is stored on our database server managed by DH Supermarket Henderson in New Zealand.

We have a range of systems and communication security measures, as well as the secure storage of any hard copy documents. Access to your personal information is restricted to those properly authorised to have access. They ensure documentation and reviews of applications and data sets happen regularly along with regular audits on data security and roles.

DH Supermarket Henderson also has policies in place for data retention across all key areas. We keep your personal information for as long as it is required to provide you with the products you requested from us and to comply with legal requirements. If we no longer require your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your personal information.

How you can access or correct your personal information

You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.

If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.

You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.

If you believe that your personal information is not accurate, complete or up to date, please contact Customer Service on the contact us page.

How you can notify us of a privacy concern or contact our Office

If you:

• have queries, concerns or complaints about the manner in which your personal information has been collected or handled by DH Supermarket Henderson; or
• would like to request access to or correction of the personal information we hold about you;

Please contact Customer Service on the contact us page.